Direct Debit guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

• If there are any changes to the amount, date, or frequency of your Direct Debit, Barnabas Aid will notify you 10 working days in advance of your account being debited, or as otherwise agreed. If you request Barnabas Aid to collect a payment, confirmation of the amount and date will be provided to you at the time of the request.
• If an error is made in the payment of your Direct Debit, either by Barnabas Aid or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund to which you are not entitled, you must pay it back when Barnabas Aid asks you to.
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify Barnabas Aid.